This summer saw the release of an
exciting new section to the TIM Accommodation Management Module.
This development concentrates on the
major aspects of selling accommodation through a variety of distribution
channels such as Call Centres, Accommodation Bureaux, World Wide Web, and
Tourist Information Centres.
The new suite is full of practical
features, including: -
comprehensive search and select
routines, which have been developed to enable client requirements to be entered
quickly and efficiently;
results are filtered logically, and
displayed virtually instantly - this is essential to cope with busy Call Centre
and Accommodation Bureau environments, where time and professionalism are of the
full history of every enquirer,
instantly displaying repeat enquiry details on entering name and postcode;
displays multiple room types, room
descriptions, special rates and infinite price structures, which can also be
configured to and select on a 'per room' or 'per-person' basis;
indicates 'better value',
'under-occupancy', and 'under-occupancy charges' where appropriate;
availability can be entered for any
period, either manually by staff or electronically by accommodation providers,
for any room type, for any period dynamically, by allocation or by brokering;
options are available for defining
how long data stays current, with the time and method of the last update clearly
recorded and displayed;
Fairness Criteria, the order in
which suitable establishments are listed, can be configured to ensure a totally
fair spread of bookings.
supports conference booking;
As with all other TIM modules, the
new Accommodation Module can be configured in a variety of multiple setup
options, so that screens can be customised to suit different types of
These configuration options are
Work-Station specific, so screens used by Call Centre operators can look
different from those used by TIC staff, which again can differ visually from
those in membership, marketing and administration departments.
Using the powerful Reporter and
Statistics module within TIM, a host of information can be extracted from the
Accommodation Module on a wide range of criteria. All this information can be
viewed on-screen, printed out, or imported into spreadsheets such as Excel for
As well as recording the time and
result of every call made to the accommodation providers, this includes basic
information such as:
value of bookings
detailed breakdown of commissions
detailed allocation report
bed nights, people nights,
establishment types, room/unit type.
accommodation type: serviced/self
booking type -
Because TIM has been developed to
industry standard protocols, the central database can be directly interfaced
with most industry standard software.
This provides simple dynamic
interfacing with Counter Systems, Call Centre, Public Access and the World Wide
Web either through CTV or through third party software developers.
There has never been a more
flexible product - and it doesn't stop here.
CTV's next step is to concentrate
all development on e-commerce by developing and improving the dynamic links
between the World Wide Web and the Destination Management Organisation . . . so
watch this space!