The CTV National
Helpline provides support to all clients 363 days a year. All CTV sites are
'on-line' which enables trained staff access to your PC within minutes of a
problem being reported.
comprehensive hardware support with guaranteed response times from 4 to 8 hours.
We operate a swap-out policy so even if your hardware cannot be repaired on-site
a replacement is provided and all software transferred.
As a general policy of
'best value' CTV has built its own computers since 1997. This means that we are
able to provide top specification hardware at competitive prices.
Training is undertaken
by individuals with direct experience in the Tourism industry, not by computer
'experts.' Various training packages are offered on a flexible basis to address
individual needs, starting with a basic introduction to the PC for the complete
beginner. Training audits can be undertaken to identify specific needs of new
clients. This is undertaken on similar hardware to that purchased by the client
with a maximum of eight users per training day to allow practical 'hands on'
Our highly qualified
staff have years of experience in designing, installing and maintaining
computerised systems. They will ensure that you receive the IT equipment that
you need in order to stay successful. The choice of installation services range
from simple desktop delivery through to complex rollouts involving
pre-configuration and testing of equipment prior to installation.
CTV can provide project
management for large networks. This service covers everything from initial
consultancy and design, through to installation and testing. From the point of
order/contract installation can normally be completed within 28 days.
Configuration of networks and installation of software only, can normally be
completed within 14 days from order.
enhancements and developments are provided to clients at no extra cost as part
of the support agreement. CTV have always considered this to be of prime
importance when establishing standards (all clients have the same software) and
for clients to budget effectively. CTV will not charge for the latest version.
Support costs are
thought to be one of the most prohibitive factors when purchasing a management
system but with CTV start from as little as £602 per year. Given the CTV policy
regarding updates there are no hidden extras. This means that CTV clients always
have the latest technology at their disposal.